Issue Description

Every 30 days the Azure Active Directory security token expires due to rollover, locking users out of K2 completely presenting an error.

Error Message

The following error message is presented: “WIF10201: No valid key mapping found for securityToken”

Cause

The Azure certificate rollover issues new authentication certificates of which the new thumbprints do not match the previous certificate thumbprint.

Resolution

  1. Ensure you have K2 Five (5.0) installed.
  2. Download and Install the K2 Five (5.0) September 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download K2 Five (5.0) September 2018 Cumulative Update FP03 from K2 Partner and Customer Portal.
  4. Install K2 Five (5.0) September 2018 Cumulative Update FP03 to apply the fix.
  5. It is recommended to refresh the browser cache.