Issue Description

When you have a SharePoint document library containing a large number of documents, a time out error occurs when you attempt to execute the Create Folder / Delete Folder SmartObject methods.

Error Message

The following error occurs: “The operation has timed out”.

Resolution

  1. Ensure you have K2 4.7 installed.
  2. Download and Install the K2 4.7 March 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download the K2 4.7 March 2018 Cumulative Update FP25 from K2 Partner and Customer Portal.
  4. Install the K2 4.7 March 2018 Cumulative Update FP25 to apply the fix.
  5. It is recommended to refresh the browser cache.