Issue Description

When you have a SharePoint document library containing a large number of documents, a time out error occurs when you attempt to execute the Create Folder / Delete Folder SmartObject methods.

Error Message

The following error occurs: “The operation has timed out”.

Resolution

  1. Ensure you have K2 Five (5.0) installed.
  2. Download and Install the K2 Five (5.0) September 2018 Cumulative Update from K2 Partner and Customer Portal.
  3. Download K2 Five (5.0) September 2018 Cumulative Update FP04 from K2 Partner and Customer Portal.
  4. Install K2 Five (5.0) September 2018 Cumulative Update FP04 to apply the fix.
  5. It is recommended to refresh the browser cache.