When SQL timeouts occur on an environment, the related “7497” error message does not display in the HostServerLogging.config file. A “Message not found” error was displayed instead.
The following error is displayed in the HostServerLogging.config file: “7497 Logging Framework Error, MsgID=7497 (Message Not Found)”.
- Ensure you have K2 Five (5.1) installed.
- Download the K2 Five (5.1) FP32 from K2 Partner and Customer Portal.
- Install the K2 Five (5.1) FP32 to apply the fix.