When you run a sync using the SyncEngine, the identities are synced in the SyncEngine but are not extracted and transformed to the Identity table. When trying to execute a SmartObject Get User method after the sync, users are not returned.
- Ensure you have K2 Five (5.2) installed.
- Download the K2 Five (5.2) FP28 from K2 Partner and Customer Portal.
- Install the K2 Five (5.2) FP28 to apply the fix.
- Start a new Sync using the SyncEngine.