Issue Description

An error occurs when attempting to stop the K2 Server while running a Sync using the SyncEngine.

Error Message

The following error occurs: “The operation could not be completed. The service cannot accept control messages at this time”.


  1. Ensure you have K2 Five (5.3) installed.
  2. Download the K2 Five (5.3) FP2 from K2 Partner and Customer Portal.
  3. Install the K2 Five (5.3) FP2 to apply the fix.