Issue Description

When generating the licensed users Audit Report from K2 Management > Licenses, on a server with a high number of users, slow performance is experienced and a time out error may occur.

Resolution

  1. Ensure you have K2 Five (5.2) installed.
  2. Download and install the K2 Five (5.2) May 2019 Cumulative Update from K2 Partner and Customer Portal.
  3. Download the K2 Five (5.2) May 2019 Cumulative Update FP7 from K2 Partner and Customer Portal.
  4. Install the K2 Five (5.2) May 2019 Cumulative Update FP7 to apply the fix.
  5. It is recommended to refresh the browser cache.