Issue Description

Unable to restart the K2 service and an error is logged in event viewer.

Error Message

The following error is logged in event viewer: “The process was terminated due to an unhandled exception".


  1. Ensure you have K2 Five (5.3) installed.
  2. Download the K2 Five (5.3) FP12 from K2 Partner and Customer Portal.
  3. Install the K2 Five (5.3) FP12 to apply the fix.