Code Fix: An error occurs when you open the Licenses tab in K2 Management

  • 16 February 2021
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Code Fix: An error occurs when you open the Licenses tab in K2 Management

KB003333

PRODUCT
K2 Five 5.3
K2 Five (5.3) Fix Pack 17

 

Issue Description

An error occurs when you open the Licenses tab in K2 Management.

Error Message

The following error occurs: “Cannot resolve the collation conflict between "SQL_Latin1_General_CP1_CI_AS" and "Latin1_General_CI_AS" in the equal to operation”.

Resolution

The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update K2 Five (5.0) September 2018 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3)
X X X X Fix Pack 17
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
  4. It is recommended to refresh the browser cache.

 


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