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Code Fix: Unable to use buttons on the Rich Text control after clicking the hyperlink


Issue Description

When you click the hyperlink button on a Rich Text control in Internet Explorer and you drag the pop-up on top of the available toolbar controls, closing the pop-up by clicking the Cancel button results in an overlay that stays on the Rich Text control and prevents the use of any of the other toolbar controls.


The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update K2 Five (5.0) September 2018 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3)
X X X Fix Pack 13 X
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
  4. It is recommended to refresh the browser cache.