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Code Fix: When you run the K2 Setup Manager on an environment configured with an unsupported Exchange version, an error occurs on the Exchange Integration panel


Issue Description

When you run the K2 Setup Manager on an environment that is configured with an unsupported Exchange version (Exchange 2013 and older), both Exchange Admin and Standard Integration options are configured and Exchange Autodiscover is not accessible, an error occurs when you click Next on the Exchange Integration panel and this prevents you to continue with the configuration.

Error Message

The following error occurs: “Object reference not set to an instance of an object”.


The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update K2 Five (5.0) September 2018 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3)
X X X X Fix Pack 18
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.