Issue Description

An error is logged in the K2 HostServer log when a user opens the K2 Workspace App on K2 Mobile.

Error Message

The following error is logged in the K2 HostServer log: “3012 K2 Pass-Through Authentication failed. Current Host Server configuration prevents switch to non-Windows identities”.

Resolution

The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update K2 Five (5.0) September 2018 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3)
X X X X Fix Pack 19
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.