Code Fix: A form/view becomes unresponsive once a Rich Text Control on the form/view is in error state on an Android mobile device
KB003365
PRODUCTK2 Five 5.3
K2 blackpearl 4.7
K2 4.7 March 2018 Cumulative Update
K2 4.7 March 2018 Cumulative Update Fix Pack 52 to K2 Five (5.3) Fix Pack 22
Issue Description
A form/view becomes unresponsive once a Rich Text Control on the form/view is in error state on an Android device on either the K2 Mobile App, K2 Workspace App or mobile Chrome browser.
Resolution
The fix is available in the following K2 versions:
| K2 4.7 March 2018 Cumulative Update | K2 Five (5.0) September 2018 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) |
|---|---|---|---|---|
| Fix Pack 52 | X | X | X | Fix Pack 22 |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to refresh the browser cache.
