Code Fix: Unable to connect to K2 Host Server during a SmartObject cleanup operation
KB003386
PRODUCT
Issue Description
In rare circumstances, you are unable to connect to the K2 Host Server from K2 Designer, K2 Management or SharePoint, while a SmartObject cleanup operation is running in the background. All the authentication sessions are locked during this cleanup operation.
Resolution
The fix is available in the following K2 versions:
K2 4.7 March 2018 Cumulative Update | K2 Five (5.0) September 2018 Cumulative Update | K2 Five (5.1) November 2018 Cumulative Update | K2 Five (5.2) May 2019 Cumulative Update | K2 Five (5.3) |
---|---|---|---|---|
X | X | Fix Pack 25 | X | X |
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to refresh the browser cache.