When you have a semicolon character in the user password, you are unable to log on to K2.
The following error occurs: “Username and Password is incorrect”.
The fix is available in the following K2 versions:
|K2 4.7 March 2018 Cumulative Update
||K2 Five (5.0) September 2018 Cumulative Update
||K2 Five (5.1) November 2018 Cumulative Update
||K2 Five (5.2) May 2019 Cumulative Update
||K2 Five (5.3)
||Fix Pack 31
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
Take note of the following known issue after installing this Fix Pack:
If the password is at the end of a connection string and the password does not contain a semicolon but the connection string does at the end, K2 will use the semicolon as part of the password and a connection failed error will occur.