Code Fix: SmartActions stops processing and an error is logged

Issue Description


SmartActions stops processing unexpectedly and an error is logged in the K2 HostServer log file.

Error Message


The following error is logged in the K2 HostServer log file: “System.NullReferenceException: Object reference not set to an instance of an object”.

Resolution

The fix is available in the following K2 versions:

K2 4.7 March 2018 Cumulative Update K2 Five (5.0) September 2018 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3)
X X X Fix Pack 26 Fix Pack 33
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.