When an Email event fails, the K2 Workflow does not go into an error state. The workflow continues, but the email is not sent.
The fix is available in the following K2 versions:
|K2 4.7 December 2019 Cumulative Update
||K2 Five (5.0) December 2019 Cumulative Update
||K2 Five (5.1) November 2018 Cumulative Update
||K2 Five (5.2) May 2019 Cumulative Update
||K2 Five (5.3)
||Fix Pack 34
||Fix Pack 41
- Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
After installing the Fix Pack, if an Email event fails due to Microsoft Exchange related issues, the K2 Workflow will go into an error state. You will need to view the error and take the appropriate action relating to Microsoft Exchange.