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Code Fix: High memory and CPU usage occurs when the EWS URL is not configured correctly

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Issue Description

High memory and CPU usage occurs when the Exchange WebServices URL is not configured correctly.

Error Message

The following error is visible in the K2 host server log: “System.Net.WebException: The request failed with the error message:Object Moved”.

Resolution

The fix is available in the following K2 versions:

K2 4.7 December 2019 Cumulative Update K2 Five (5.0) December 2019 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3) April 2020 Cumulative Update
X X X X Fix Pack 4
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.