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Code Fix: The label for users do not display in K2 Management


Issue Description

When you browse pages in K2 Management related to users, only the username is displayed and not the label the user belongs to. This is noted in the following locations in K2 Management:

  • User > Roles
  • User > Out of Office
  • Licenses
  • Workflow > Server Rights
  • Workflow > Server Rights > Workflows > [Workflow name] > Rights


The fix is available in the following K2 versions:

K2 4.7 December 2019 Cumulative Update K2 Five (5.0) December 2019 Cumulative Update K2 Five (5.1) November 2018 Cumulative Update K2 Five (5.2) May 2019 Cumulative Update K2 Five (5.3) April 2020 Cumulative Update K2 Platform Classic(5.4)
X X X X Fix Pack 12 Fix Pack 8
  1. Ensure you have the correct K2 version and/or Cumulative Update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
  4. It is recommended to refresh the browser cache.


After installing the fix pack, the label for the user will now display. For example, K2, SQL, etc. See example below: