Issue

When starting a new process, the following error may be shown:

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Symptoms

If you look at your K2 Hostserver log files, more descriptive error messages may be shown:

"Access denied. You do not have permissions to perform this action or access this resources. Failed to initialize the Context: URL: https//[siteURL] username: Correlation ID: [correlationID] Error Details: Method: SharePointService.initializeContext"

The error above error was received even though the user has sufficient rights.

A second error may appear: 

"24408 K2:Domain\[AccountName] from [IP] does not have rights to start Process [ProcessName]"

If you grant "start" rights to the K2 application pool account, this will allow you to to start the workflow, but the record will be saved as the application pool account instead of the currently logged in user. 

Resolution

Our developers identified this only happens to users from the Turkey region, as the issue relates to the Turkish culture within the K2 Product.

The issue has been resolved in K2 4.7 and onwards. However, if you experience this issue in K2 4.6.11 please contact K2 Support for this codefix.