This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

The GetGroupsByUser method will not return groups that the given user belongs to.

Symptoms

After upgrading to 4.7, when executing the AD Service2 > GetGroupsByUser method, no results will be returned.

Troubleshooting Steps

This issue has been resolved in K2 4.7 February 2017 Cumulative Update: http://help.k2.com/kb001805