This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When setting a user's "Out Of Office", the delegated user cannot action the "Out Of Office" user's work items. They experience the following error:

"Worklist item could not be opened. [User] is not allowed to open the worklist item with SN=XXXX".

Symptoms

You may specifically experience this issue when you try to open or action a worklist item from a Subform:

Image

Resolution

This is a known issue, however it is expected in the K2 Product at this time. The development team are looking into adding this feature into the Product at a later stage.

Workaround
Add the SharedUser parameter on the sub-view and parent form, and then populate the sub-view parameter by the form parameter. You need to apply this to all the all necessary Forms and Views.