This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

When trying to access K2 Workspace it does not load and is unresponsive.

Symptoms

All other sites load for example K2 Management and K2 Designer but K2 Workspace seems to be unresponsive and loads a blank page.

Resolution

This is a known issue on K2 Cloud update 6 FixPack 6 and later. This has been resolved by running an IIS reset on the server.

Please log a support ticket requesting an IIS reset on the Cloud environment. Please also include the KUID of the affected environment.