This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided "as is" with no warranties.

Issue

When trying to activate a SharePoint site to integrate with K2, it just keeps trying to activate but is unsuccessful.

Symptoms

Each activation fails to go through. 

Troubleshooting Steps

Check the hidden K2 Settings list to make sure that the URLs being used are correct.

The K2 Settings list can be found here: https://[SHAREPOINTSITECOLLECTIONURL]/lists/K2 Settings

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Make sure that the Smartforms_Runtime_URL is pointing to the correct K2 URL.

Also, check that the Smartforms_Runtime and Smartforms_Designer are pointing to a correct Environment Library variable in K2 Management.