This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When attempting to set up a Partner on the K2 Portal, they receive an "Access Denied" error page after successful authentication.

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Symptoms

This can happen when the Primary User is attempting to set up a new Partner. This is a known bug caused by how the browser caches the user information causing an issue with how the page validates the Primary User. This results in an "Access Denied".

Resolution

This is resolved simply by refreshing the browser page and the message will go away.