Greetings!

The next release of K2 blackpearl, called K2 4.7, will require your K2 databases to be consolidated into a single K2 database. When upgrading to K2 4.7, the installer will check to see if you are on a consolidated database. If not, you will be blocked from upgrading.

Support policy and examples

The current support policy states that "Technical Support and Maintenance services are provided only for the most recently released version of the Software and the immediately preceding version of the Software."

As of May 1, 2016, this means that older versions of the K2 software will not be eligible for code fixes, or software updates outside of the normal release cycle.

Our support policy also states that "K2 will support N-1 Minor Releases (the current Minor Release and the prior Minor Release)." Since K2 4.7 is a minor release, support for K2 blackpearl 4.5 will end.

To remain supported, K2 encourages our customers to upgrade to the latest Minor Release, K2 4.7 when it is available, or the latest update on the previous Minor Release, K2 4.6.11. This will ensure that you are able to receive code fix support if necessary.

K2 Database Consolidation Tool

NOTE: If you installed K2 blackpearl prior to 4.6 and have multiple databases, this section applies to you. If you did a clean install of K2 blackpearl 4.6 or later, you can disregard this section.

We have created a tool that will consolidate the multiple K2 databases into a single database. It is run on the SQL server that contains the K2 product databases and should be run by a user with System Administration (sysadmin) rights on the SQL server.

For more information, please see K2001628 (http://help.k2.com/KB001628) which includes the documentation for the K2 Database Consolidation Tool. The tool is only available through K2 Support by logging a support ticket via http://portal.k2.com.

Additional Information

The following articles have additional information on the above topics:

 

Please contact your K2 Customer Account Manager should you have any specific questions.

K2 Product Team