With the release of K2 Five, we will be removing support for several third-party products, as many of these are product versions no longer supported by the original product vendor. As such, any issues found with these older versions will not be eligible for code fixes by K2.
If you are installing a new, clean K2 environment, you should ensure that you are on supported versions of technologies required for your installation, such as Windows operating systems or database versions.
If you are using any of the technologies flagged as Blocked by Installer, you will not be able to upgrade existing environments or install on new, clean environments until you have upgraded the technology to a supported version.
If you are upgrading your existing K2 environment, you will be able to do so as long as the technology version is not flagged as Blocked by Installer. However, issues found related to the underlying technology product will not be eligible for code fixes.
If you have solutions that integrate with older, no longer supported technologies, you should consider upgrading those systems and modifying your solutions to use the updated, supported integrations.
To remain supported, K2 encourages our customers to upgrade to a supported release. This will ensure that you are able to receive code fix support if necessary. For more information about our product support policy, see the K2 Product Support and Release Strategy at https://help.k2.com/k2releasestrategy.
With K2 Five, the following will apply:
Please contact your K2 Account Manager should you have any specific questions.
K2 Product Team
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