On 1 January 2018, K2 will be making a change to the K2 product support policy. Please read the information below for details about the change. For the full support and release strategy, please see the K2 Product Support and Release Strategy.
Starting on 1 January 2018, K2 will introduce an “End-of-Life” status for all product releases that have reached the end of their support lifecycle. On the lifecycle end date, the release will go into End-of-Life status and the following will occur:
- No further development for the release will be done
- Technical support for the release will end
- Access to new or existing code fixes will end
In order to regain standard support and maintenance, you will need to upgrade to a supported release.
What do I need to do?
If you are on one of the product releases listed below that have an End-Of-Life Date of 31 December 2017, you will need to upgrade to a supported release before that date in order to regain standard support and maintenance features.
If you are unable to upgrade by 1 January 2018 for any reason, you also have the option of an extended term of support and maintenance for End-Of-Life releases. Customers current on maintenance will receive a free standard extended term support package. For more information about this offering, please contact your K2 Account Manager before 31 December 2017.
For more information on what support you receive under Technical Support and Maintenance, please refer to the K2 Product Support and Release Strategy. For further information about the policies, please see the Support and Services Policies.
If you have any questions about these changes, please contact your K2 Account Manager.
K2 Product Team