This technical bulletin will detail the support policy to be implemented this year for both the K2 4.6.x series of releases and future versions.

K2's latest support policies are described in more detail in the K2 Product Support and Release Strategy, located at http://help.k2.com/k2releasestrategy.

Code fixes and support

Updates to K2's on-premises software are scheduled for release approximately every twelve months and are noted as a point release. For at least two years after the release is issued, individual code fixes to the release are developed and made available to customers who are currently receiving Technical Support and Maintenance. These fixes are then incorporated into the next product release.

New code fixes will only be developed for releases issued within the two year support window. Customers may be required to update to a current release in order to receive new code fixes. Customers under Technical Support and Maintenance may continue to call the support center and log support tickets for each version after the two year period has passed.

Product Lifecycle Start Date Code Fix Support End Date
K2 4.5 with Update 1420 14 December 2011 4.7 Release Date (22 September 2016)
K2 4.6.0 - K2 4.6.9 13 June 2012 - 26 February 2015 4.7 Release Date (22 September 2016)
K2 4.6.10 24 June 2015 24 June 2017
K2 4.6.11 15 September 2015 15 September 2017
K2 4.7 22 September 2016 31 December 2019

What support will I get on the K2 4.6.x series?

This means that when K2 4.7 releases, the following applies:

4.7 4.6.11 4.6.10 4.6 - 4.6.9 4.5 with 1420
Access K2 Knowledge Base, Product Documentation and Support Portal Yes Yes Yes Yes Yes
Download latest versions of K2 software Yes Yes Yes Yes Yes
Log tickets and access the K2 call centers Yes Yes Yes Yes Yes
New Code Fixes, i.e. software updates outside of normal release cycle Yes Yes Yes No No

Additionally, if you encounter an issue on the K2 4.6.x series of releases (K2 4.6.0 - K2 4.6.9) that K2 has an existing code fix for, you are eligible to receive it under your normal Technical Support and Maintenance agreement.

You can always continue to run older, unsupported product versions. If you run into an issue that K2 does not have an existing code fix for, you must be on a version that is within its two year support window in order to receive new code fixes. It is highly recommended that you install the most recent versions to get the most up to date fixes and features.

Microsoft and third-party product support

Note: With the release of K2 4.7, support for several third-party technologies has changed, as described in the Third-party support with the K2 4.7 release Technical bulletin.

If major technology products (such as Microsoft Windows Server, SQL Server, SharePoint) reach their end-of-life for standard support during K2's two year support window, we will continue to support you unless it requires Microsoft involvement. If any issues are found that require Microsoft involvement, K2 may not be able to address the issue and may require you to move to the latest supported Microsoft product. This may also require you to move to the latest K2 release.

Microsoft requires customers to be on certain versions of client operating system, browser, or .NET framework based on their new lifecycle policies:

K2 will no longer provide code fix support for the browser and .NET Framework versions that are no longer supported by Microsoft.

 

Please contact your K2 Account Manager should you have any specific questions.

K2 Product Team