This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Objective

K2 Support may need to know which Updates and Fix Packs your K2 Cloud environments have. This is used for troubleshooting and depending on the updates your environment has, we may see an issue or may not.

Before You Begin

Make sure you can access K2 Management and have Workflow Server admin rights.

How-to Steps

Navigate to K2 Management. 

Replace the end of the URL with the following: /autodiscover/updates

Example:

Before: https://(K2CloudEnvironmentURL).com/Management/
After: https://(K2CloudEnvironmentURL).com/autodiscover/updates

This will create a file that can be downloaded which explains which updates have been applied and when. If your environment has 2 nodes, you may see this data duplicated.