Workflow SO Service: Root element missing

  • 16 February 2021
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Workflow SO Service: Root element missing
















This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.



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This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.


Issue


The following error is seen in the Smartobject Services Tester Tool or in Workspace > Management > SmartObjects > Services > Workflow Service or Workflow Reporting Service.

Symptoms


When you try and edit
efresh your Workflow Service or Workflow Reporting service, the following error appears: "Workflow SO Service: Root element missing."


 


Image


Resolution


This issue has been resolved in the K2 version 4.7. However if you experience this issue in K2 4.6.10 or 4.6.11 please contact K2 Support and they will be able to provide you with a codefix.




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