61012 Exception: The Autodiscover service couldn't be located
KBS100023
PRODUCTK2 blackpearl 4.6.11 to 4.7
BASED ONK2 blackpearl 4.7
TAGSK2 Notification Event
Microsoft Exchange
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.
Issue
The following error appears every 30 seconds in the Windows Eventviewer logs:
"61012 Exception from message source [Smartactions account]: Microsoft.Exchange.WebServices.Data.AutodiscoverLocalException: The Autodiscover service couldn't be located."Symptoms
If you have verified that task notification mails and normal e-mails are working effectively within the K2 Product and that your Exchange is functioning correctly:
http://help.k2.com/onlinehelp/k2blackpearl/icg/4.7/default.htm#ts/exchange.htm
You may need to contact K2 Support for further assistance.
Please contact K2 Support for debugging tools to investigate the issue further
Resolution
The cause of the issue may be the 'MyAnalytics' feature for Office 365. When this feature is activated, automated e-mails are sent to the Smartactions account, and within the K2 Product, we do not cater for these types of e-mails.
If you disable that feature within the Smartactions Office 365 account, the error should disappear.
