This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

An intermittent issue appears when a user tries to start a new process instance from the Management page.

Symptoms

An error message appears when opening the 'Data and XML Fields' tab:

"SmartObject property ProcID is a required  property for selected method List. Value must be set"

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This issue occurs when you have more than 3 workflows under one category:

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If the user tries to start a new process instance then quickly goes to this tab as soon as the pop up appears, the error will appear due to a pending ajax call, this call returns the ProcID field.
Because there are a few processes under one folder, the call takes a few seconds more to return the required information of the process and the ProcID will not be available by the time you access the second tab on the sub-view.

This can occur anytime that the Data and XML fields link is clicked too quickly.

Resolution

As a workaround, start the process from the workspace or wait few more seconds until all the information of the process is loaded.