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E-mail notifications take long to reach the destination user

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This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

K2 E-mail notifications take long to be sent out, the MSMQ public queue starts to fill up with email messages that aren't being sent to users in a timely fashion.

Symptoms

This results in a scenario where the MSMQ will fill up during the course of the day, which may cause some users to only receive their notification emails the next day.

Resolution

Our developers identified a problem within the product, and provided a codefix for our 4.6.11 clients. This issue has been resolved in the latest version of K2.

If you require a 4.6.11 codefix, please contact K2 Support and they will be able to assist further.