This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When opening K2 Package and Deployment using MMC the following error is displayed:

"MMC could not create the snap-in"

Image

Symptoms

The error is caused by some referenced assemblies not being loaded correctly.

Resolution

Open the K2 Blackpearl Installer from the Install media (referred to the location where you downloaded and extracted the EXE).

If you do not have the K2 Blackpearl installer from the install media anymore, download a new copy from the portal site. Remember to download the same version as the version you are already running.

Select to run a Repair. This should resolve the issue.

More information regarding reparing a K2 Installation can be found in the K2 Installation and Configuration Guide:

http://help.k2.com/onlinehelp/k2five/icg/5.0/default.htm#maintain/repair.htm