This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When installing K2 5.1, you may experience this issue with the following error appearing: 

Image

Symptoms

The minimum installation requirements for SQL Azure Database Service Tier is the following:

https://help.k2.com/k2compatibilitysupportmatrix#SQLServer

"Azure SQL S2 is required at a minimum. K2 recommends Azure SQL P1, however this may vary depending on the estimated use."

This warning message will pop-up during your installation and it will not allow you continue any further.

Troubleshooting Steps

To confirm what Azure SQL Database Service Tier you have on your environment, please refer to this article:

https://docs.microsoft.com/en-us/sql/relational-databases/system-catalog-views/sys-database-service-objectives-azure-sql-database?view=azuresqldb-current

Run this query against your K2 Database:

SELECT slo.service_objective FROM sys.databases d
JOIN sys.database_service_objectives slo
ON d.database_id = slo.database_id;

It will return the relevant Service Tier.

If it returns ElasticPool, it means you are running a basic Service Tier setup. To be on a supported Service Tier, it needs to return a minimum of S2, but a preferred Tier would be P1.