This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Objective

Customize the from address on an approval / client event.

Before You Begin

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How-to Steps

  • Plug:
    • an email event in which From Address can be customized and containing links to answer to Exchange Server with + K2 service account mail address as mailto address + Worklist Item Serial Number parameter (SN=..) then
    • a client event to process SmartActions
  • Use this kind of hyperlink: 'mailto:k2_svc_account@mail.net?subject=Task&body=Decision%20made%20is:%20Accept%20.%0A%0ASN%3D' & ProcessId & '_' & ActivityInstanceDestId
  • Note that ActivityInstanceDestId must be used, not ActivityInstanceId
  • See screenshot