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Customize the from address on an approval activity

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Objective

Customize the from address on an approval / client event.

Before You Begin

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How-to Steps

  • Plug:
    • an email event in which From Address can be customized and containing links to answer to Exchange Server with + K2 service account mail address as mailto address + Worklist Item Serial Number parameter (SN=..) then
    • a client event to process SmartActions
  • Use this kind of hyperlink: 'mailto:k2_svc_account@mail.net?subject=Task&body=Decision%20made%20is:%20Accept%20.%0A%0ASN%3D' & ProcessId & '_' & ActivityInstanceDestId
  • Note that ActivityInstanceDestId must be used, not ActivityInstanceId
  • See screenshot