This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.
For the Escalation within the activity to occur after set amount of days has been specified within the workflow.
Before You Begin
Make sure you have the escalation settings set to the following:
Set Template = Escalate On
Escalate On Settings = This can be either Specific Or Dynamic
Working Hours = (Your Own Personal settings are applicable here)
Action Template= What type of escalation you want it to be.
This should not be tampered with in the DB, direct modifications are recommended as this is when the error may occur here. If you let the workflow run naturally on its own you should not receive the error here.