The process cannot access the file timestamp.log because it is being used by another process.

  • 16 February 2021
  • 0 replies
  • 11 views
M
 

The process cannot access the file timestamp.log because it is being used by another process.

kbt130749

PRODUCT
K2 blackpearl
K2 smartforms
SEE ALSO
 
TAGS
Troubleshooting Document
Widespread Issue
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

The following error is surfaced by SmartForms for different users at random times when they interact with K2 SmartForms (create/open/operate):

"The process cannot access the file 'C:Program Files (x86)K2 blackpearlServiceBrokerLogs imestamp.log' because it is being used by another process".

Symptoms

This error indicates that SmO logging is enabled and actively used in the environment.

Resolution

Open K2HostServer.exe.config file (default location is "[InstallDrive]:Program Files (x86)K2 blackpearlHost ServerBin"") with a text editor and Change the "no" values to "yes" values for the last four lines, and keep your actual path to these files the same (unless you want them in a different location). In the default configuration/disabled logging state respective section of configuration file should look as follows:

 

   <logging>

      <serviceauthentication log="no" path="C:Program Files (x86)K2 blackpearlServiceBrokerLogsserviceauth.log" overwrite="no" />

      <timestamping log="no" path="C:Program Files (x86)K2 blackpearlServiceBrokerLogs imestamp.log" overwrite="no" />

      <brokerpackagein log="no" path="C:Program Files (x86)K2 blackpearlServiceBrokerLogsrokerpackagein.log" overwrite="no" />

      <brokerpackageout log="no" path="C:Program Files (x86)K2 blackpearlServiceBrokerLogsrokerpackageout.log" overwrite="no" />

      <servicepackagein log="no" path="C:Program Files (x86)K2 blackpearlServiceBrokerLogsservicepackagein.log" overwrite="no" />

      <servicepackageout log="no" path="C:Program Files (x86)K2 blackpearlServiceBrokerLogsservicepackageout.log" overwrite="no" />

    </logging>

0 replies

Be the first to reply!

Reply


View our Community Site Map

Nintex Community Sitemap
Terms & ConditionsCookie settings