This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.


When refreshing a EndPonts WebService ServiceInstance an error occurs


* In workspace the page just hangs

* In the SmartObject Tester Tool the following error occurs: There is an error in the XML document (1,2_

The errors only happen when impersonate authentication is chosen in the ServiceInstance settings

Troubleshooting Steps

open the security property of the local account running the K2 service (C:\Users\AppData\Local\Temp by default).

Ensure authenticated users have the following acces rights on the folder:

- Read

- Write

- Modify