Error with PDF Converter SmartObject and Create PDF From URL method after upgrading from 4.6.11 to 4.7
kbt131336
PRODUCTK2 blackpearl 4.7
BASED ONK2 blackpearl 4.7
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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Issue
Context:
- Upgrading from 4.6.11 to 4.7 - PDF Converter SmartObject / Create PDF From URL method
Symptom:
- In the SmartObject Service Tester:
- Conversion Delay parameter set to "30": no longer works
- Conversion Delay parameter set to "20": PDF file is made but after a long time
Symptoms
Error:
SmartObject Service Tester
SmartObject: PDF Converter
Method: Create PDF From URL
Failed to convert HTML to PDF
Service: PDFConverterService
Service Guid:
Severity: Error
Failed to convert URL to PDF
Service: PDFConverterService
Service Guid:
Severity: Error
Conversion error: WebKit Navigation timeout
Troubleshooting Steps
Resolution:
Following this procedure helped to fix the issue: increase the timeout value:
-
- Make a backup of the K2HostServer.exe.config (see https://help.k2.com/kb000298 for its location)
- Edit the config
- Add the following under <appSettings>:
<add key="Sourcecode.SmartObjects.Services.PDFConverter.NavigationTimeout" value="300" />
this will give it a timeout of 5 minutes which should be plenty enough - Save and restart the K2 service
Root cause: While upgrading to 4.7, all changes performed on the K2HostServer.exe.config file have been taken into account, except the PDFConverter Navigation Timeout parameter in the section
