<{{Subtitle_Weight}} class="prominent-subhead {{Show_Subtitle}}"> {{Header_Subtitle}}

28083 EscalationAction: Unrecognized Guid format error

~~repeating-content.html~~
This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
LEGACY/ARCHIVED CONTENT
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

When using an Item Reference > Picker (Person or Group) > Name property in an escalation email event, the escalation will error with:

Image

28083 EscalationAction: Unrecognized Guid format

Symptoms

Image

Using an Item Reference > Picker (Person or Group) field > Name property in an Escalation Email will result in this error.

Resolution

A bug was logged to be addressed in a future update.

A possible workaround would be to create a data field and transfer this Picker (Person or Group) > Name property to the data field and use this data field in the escalation email instead.

Image

Image

Depending on which value you are attempting to use, please follow the corresponding string output below:

Image