This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When using an Item Reference > Picker (Person or Group) > Name property in an escalation email event, the escalation will error with:

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28083 EscalationAction: Unrecognized Guid format

Symptoms

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Using an Item Reference > Picker (Person or Group) field > Name property in an Escalation Email will result in this error.

Resolution

A bug was logged to be addressed in a future update.

A possible workaround would be to create a data field and transfer this Picker (Person or Group) > Name property to the data field and use this data field in the escalation email instead.

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Depending on which value you are attempting to use, please follow the corresponding string output below:

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