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PDF could not be saved. Object Reference error

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This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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Issue

Executing SaveAsPDF on the form throws the following error: PDF could not be saved. Object reference not set to an instance of an object.Image

Symptoms

Unable to refresh the out-of-the-box PDF Converter Service Type and Service Instance from the SmartObject Service Tester. It throws the same "Object Reference" exception.Image

Troubleshooting Steps

Refresh both the PDF Converter Service Type and Service Instance from Workspace:-

1. Refresh the PDF Converter Service Type:
a. Go to Management Console > [Server]:5555 > SmartObjects > Services.
b. Click 'Services' to load the Service Type List'
c. Select 'PDF Converter' then click 'Edit'
d. Click on 'Save'

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2. Refresh the PDF Converter Service Instance:
a. Go to Management Console > [Server]:5555 > SmartObjects > Services > PDF Converter
b. Select the 'PDF Converter' service instance then click 'Edit'
c. Click on 'Next' then 'Save'

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