This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When a folio is set for a workflow, the folio doesn't get assigned when the process is kicked off. Any reference that is dragged in will not load correctly, and will show 'Empty Folio' on active processes. A static value is able to be used, but if a reference is dragged over it will display "Empty Folio" when run.

Symptoms

Folio shows 'Empty Folio' when a process is started even though there is a reference to a value in the start option of the workflow. Workflow could have been working in previous versions and "spontaneously" stopped worked as expected. Will usually only effect a single workflow.

Resolution

1. Open the workflow and the Start Button to get to the Workflow Settings wizard.

2. Click next to get to the Data Fields page and create a data field to temporarily hold the folio.

3. Add a 'Set Data Field' step to the workflow to transfer the reference to the data field that will become the folio.

4. Add a 'Set Folio' step after to set the folio to be the data field previously used.

5. Save and Deploy, and now the folio should get populated correctly when the workflow is fired.