This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

The upgrade process fails and the following error message appears:

"The K2 blackpearl server license is expired or invalid. Update the license before proceeding."

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Symptoms

The error can occur when your System Key in the Blackpearl setup manager has been changed.

Troubleshooting Steps

Please perform these steps:-

1. Re-run the K2 Blackpearl setup manager, and select the 'Configure K2 blackpearl' option.

2. On the License Configuration screen, input a valid license key for the associated system key.

If there is a need to request for a new license key, please do so from our Portal:- https://portal.k2.com/licensekey/Default.aspx

3. Complete the Setup Manager. Afterwards, run the update manager again to proceed with the Upgrade.