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Unable to upgrade. Server license is expired or invalid error.

This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.


The upgrade process fails and the following error message appears:

"The K2 blackpearl server license is expired or invalid. Update the license before proceeding."



The error can occur when your System Key in the Blackpearl setup manager has been changed.

Troubleshooting Steps

Please perform these steps:-

1. Re-run the K2 Blackpearl setup manager, and select the 'Configure K2 blackpearl' option.

2. On the License Configuration screen, input a valid license key for the associated system key.

If there is a need to request for a new license key, please do so from our Portal:- https://portal.k2.com/licensekey/Default.aspx

3. Complete the Setup Manager. Afterwards, run the update manager again to proceed with the Upgrade.