Workspace unavailable
kbt133197
PRODUCTIssue
Context:
- OS development server updated from 2008 R2 to 2012 R2
- blackpearl and SmartForms servers run fine but workspace cannot be accessed
Symptoms
Server Error in '/Workspace' application
Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.
Parser Error Message: Could not load file or assembly 'SourceCode.Framework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=16a2c5aaaa1b130d' or one of its dependencies. The system cannot find the file specified.
Source File: ..K2 blackpearlWorkspaceSiteweb.config Line: 74
Troubleshooting Steps
- Check the "Enable 32-Bit Applications" parameter in IIS > Application Pools > K2 workspace > Advanced Settings. It should be disabled. If not, disabling 32-bit support on the application pool might resolve the issue as K2 Workspace only supports 64-bit: https://help.k2.com/blackpearl/support-matrix-archive#64bit
- See https://www.iis.net/configreference/system.applicationhost/applicationpools/applicationpooldefaults
- Reconfigure finally fixed the issue