This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

When groups are deleted in Active directory this error appears due to K2 not finding them in the Identity and they are not "disable = 0"

Symptoms

Multiple Error Event log entries appears after AD Security groups have been cleaned up.
"64005 Failed to resolve 'K2:Domain\GroupName': Failed to translate name: Domain\GroupName"

Image

Resolution

As a workaround, run this query:

UPDATE [Identity].[Identity]

   set enabled=0 WHERE Enabled=1

   AND Resolved = 1 AND

   ExpireOn < DateAdd(Hour,-6,CURRENT_TIMESTAMP) AND Type=3

May CU + FixPack 8 also corrects this behaviour. This can be requested on https://portal.k2.com/