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Management Site Viewflow - Viewflow uses wrong base URL

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This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
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This article has been archived, and/or refers to legacy products, components or features. The content in this article is offered "as is" and will no longer be updated. Archived content is provided for reference purposes only. This content does not infer that the product, component or feature is supported, or that the product, component or feature will continue to function as described herein.

Issue

The user clicks on the Viewflow button in the Management Site (Process Instances) and is navigated to an incorrect Viewflow URL: e.g. Incorrect: https://k2server/Viewflow/Viewflow.aspx?ProcessID=1 Correct: https://k2.development.com/Viewflow/Viewflow/aspx?ProcessID=1

Symptoms

It was discovered that the Management Site uses the ‘Web Service URL SSL’ field from the Environment Library regardless if this field was set to default or not.

Resolution

Update the ‘Web Service URL SSL’ environment field to the correct URL to resolve the issue. A new bug has been logged and has been assigned to our development team.