This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice. This article is not considered official documentation for K2 software and is provided "as is" with no warranties.
The rest of the escalation mail is never received although it should be, as the working hours are set to "NONE”.
No escalation mail is received although it should be, as the working hours are set to "NONE”.
Working Hours Configuration
This was logged as a support bug.
The workaround is to select the time zone in the escalation: