This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

The rest of the escalation mail is never received although it should be, as the working hours are set to "NONE”.

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Symptoms

No escalation mail is received although it should be, as the working hours are set to "NONE”.

Working Hours Configuration

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Resolution

This was logged as a support bug.

The workaround is to select the time zone in the escalation:

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