This article was created in response to a support issue logged with K2. The content may include typographical errors and may be revised at any time without notice This article is not considered official documentation for K2 software and is provided “as is” with no warranties.

Issue

A 401.2 error appears when you attempt to open a form within the mobile app when using an Android mobile phone device.

Symptoms

When you access the app to view the form a 401.2 error appears. This error can be see in the error logs from the mobile app.

Resolution

This issue has been resolved in the latest K2 app for Mobile which was released in August 2017 (v1.2.16).